Returns & exchanges

We want every La Maison de Madame piece to bring you joy. If something doesn’t fit or isn’t quite right, we’ll exchange it or refund you.

Timeframes

• Items in perfect condition can be exchanged or returned within 10 days of receiving your order.
• If an item is faulty or you received the wrong item, let us know within 14 days and we’ll replace it or refund you free of charge.

Conditions

• The item has not been worn or washed, and its original condition, tags, labels and packaging are intact.
• You have your order number.
• Items in perfect condition that were made or altered to your individual measurements cannot be exchanged or returned.

How to return or exchange

• Call us at +998 97 742 12 64 or message us on Instagram @maison__de__madame with your order number.
• Bring the item to our boutique: 8 Nukus Street, Parkwood residential complex, Mirabad District, Tashkent. If you prefer, we can arrange a courier.
• For items in perfect condition, delivery costs are paid by the customer. If an item is faulty or we made a mistake, we cover all costs.

Refunds

• Refunds are made within 10 days after we receive and inspect the item.
• If you paid in cash, you can collect your refund at the boutique. If you paid online (Click or Payme), the money goes back to the same card — timing depends on your bank.
• Delivery costs are refunded if the item is faulty or the mistake was ours.

Returns and exchanges are handled in accordance with the consumer protection legislation of the Republic of Uzbekistan.